Shipping & Returns
Shipping & Returns
Shipping
Processing Time
All orders are dispatched within 24 hours, Monday through Saturday. We don't process or ship orders on Sundays; orders placed on Sunday go out the next business day.
Delivery Times
- Standard Shipping (United States): 2–4 business days after dispatch
Delivery times are estimates and may vary depending on the carrier and destination.
Hawaii and Distant States
Hawaii ships on the same 2–4 business day estimate as the rest of the U.S., though transit can occasionally run a little longer depending on the carrier's air network schedule. For states that are far from our warehouse, expedited air delivery may be available on request for an additional fee — contact our support team and we'll work out the option and cost with you.
Shipping Rates
Shipping costs are calculated at checkout based on order weight, order value, and delivery location.
Order Tracking
Once your order has shipped, you will receive a confirmation email containing your tracking number. Tracking updates are provided directly by the carrier.
Shipping Address
Please ensure your shipping address is accurate and complete at checkout. We are not responsible for delays or failed deliveries resulting from incorrect or incomplete address information.
Lost or Stolen Packages
If a package is marked as delivered but cannot be located, please contact the carrier directly for assistance. We are not responsible for packages once delivery has been confirmed by the carrier.
International Shipping
We currently ship orders within the United States only. International shipping is not available at this time.
Returns
We accept returns within 14 days of the delivery date.
To be eligible for a return, the following conditions must be met:
- The product must be unused, unopened, and in its original packaging
- Proof of purchase is required (order confirmation or receipt)
- All returns must be pre-approved by our support team before being sent back
- Unauthorized returns may be refused or rejected
To request a return, please contact us at support@upolife.com and include your order number and reason for return.